Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and RestoReho ("we", "us", or "our") governing your access to and use of all products in the RestoReho suite, including the RestoReho website, web applications, and mobile applications.

By clicking "Sign In", "Book a Demo", creating an account, or otherwise accessing or using any RestoReho product, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated by reference.

If you are accessing RestoReho on behalf of a restaurant business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" in these Terms will refer to that entity.

RestoReho provides a complete restaurant management suite consisting of four connected applications, each designed for a specific role within your restaurant. Together they form a unified cloud-based platform:

We reserve the right to add, modify, or discontinue features within any application at any time. Where a change materially reduces functionality, we will provide reasonable notice to active customers. We are not obligated to maintain any specific feature indefinitely.

Account Registration

To use RestoReho, the restaurant owner or designated administrator must create a primary account ("Owner Account"). Staff members — kitchen staff and waiters — access the platform through sub-credentials created and managed by the Owner Account holder.

• You must provide accurate and complete registration information. Deliberately providing false information is grounds for immediate account termination.
• You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an Owner Account.
• Each restaurant location should have its own account. Using a single account for multiple locations without written approval from RestoReho is a breach of these Terms.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including location codes and staff PINs. You must:

• Use a strong, unique password for your Owner Account and enable any multi-factor authentication options we make available.
• Not share your Owner Account credentials with any other person — create individual staff sub-credentials for each team member instead.
• Notify us immediately at support@restoreho.com if you suspect any unauthorised access to your account.
• Take responsibility for all activity that occurs under your account, including activity by your staff using credentials you have issued to them.

Pricing model

Access to the RestoReho suite is provided in exchange for a one-time setup fee and ongoing per-order fees on confirmed orders processed through the platform, as described on our Pricing page and in your order form, onboarding agreement, or invoice. Unless we agree otherwise in writing for your account, there is no recurring monthly or annual subscription for software access.

• Setup fee: Charged once when you go live (or as otherwise stated in your agreement). The standard rate is published on our Pricing page. The setup fee is non-refundable once onboarding has substantially begun or you have gone live, except where required by applicable law.
• Order fees: A fixed fee per confirmed order (currently $0.90 per order unless otherwise agreed in writing). Order counts and billing rules are as described on the Pricing page and in your Manager dashboard.
• Invoicing: Order fees are typically invoiced monthly in arrears for the prior calendar period. Payment terms (including due dates) appear on each invoice; unless your invoice states otherwise, payment is due within 14 days of the invoice date.
• Introductory period (per-order fee): Unless otherwise agreed in writing, the per-order fee in effect when your restaurant account goes live (as shown on our Pricing page, currently $0.90 per confirmed order) will not increase during the first 12 months from that go-live date.
• Later price changes: After that 12-month period (or if a custom or promotional rate applies sooner), we will give at least 30 days' written notice before any increase to per-order or setup fees takes effect for your account.
• Taxes: Fees may be stated exclusive of applicable taxes. You are responsible for all taxes associated with your use of the service, other than taxes based on our net income.

Account closure, disputes & refunds

• You may close your account at any time through your account settings or by contacting support@restoreho.com. Closure is normally effective at the end of the calendar month in which we confirm your request (or as we agree in writing). You remain responsible for order fees accrued through the effective date.
• We will send a final invoice for any outstanding order fees. We do not refund order fees for orders already processed, except where required by law or where we determine a clear billing error was made on our side.
• If you believe an invoice is incorrect, contact us promptly with details. We will review in good faith.
• From time to time we may offer demos, pilots, or promotions. Any special terms will be communicated separately and do not change these Terms unless explicitly stated.

Overdue invoices and suspension

If an invoice is not paid when due, we will notify you and may suspend access to the Services after a grace period — typically at least 7 days from our first payment reminder, unless applicable law requires otherwise. Suspension limits use of the platform until the balance is resolved; it does not cancel your obligation to pay fees accrued for confirmed orders before suspension. How we retain data during suspension and after closure is described in our Privacy Policy.

Personal data and payments

We process personal data needed for billing, identity verification, and fraud prevention as described in our Privacy Policy. Payment card or bank details are collected by payment service providers acting on our behalf where applicable; we do not store full card numbers on our own systems.

You agree to use the RestoReho suite only for its intended purpose — managing a legitimate restaurant or food service business — and in accordance with all applicable laws and regulations. The following are expressly prohibited:

You also agree not to use the service to process fraudulent orders, impersonate other businesses, collect data about customers beyond what is necessary for your restaurant's operation, or engage in any activity that violates applicable law.

Ownership

You retain full ownership of all content you upload or create within the RestoReho suite, including your menu items, product images, pricing information, and customer order data ("Your Content"). We do not claim any ownership rights over Your Content.

Licence to Us

By uploading Your Content to the RestoReho platform, you grant us a limited, non-exclusive, royalty-free licence to host, store, process and display Your Content solely for the purpose of providing the service to you and your customers. This licence terminates when you delete Your Content or close your account.

Your Responsibilities

• You are responsible for ensuring that Your Content — including menu descriptions, pricing, allergen information and images — is accurate, lawful and does not infringe the rights of any third party.
• You must not upload content that is defamatory, obscene, misleading, or in violation of any applicable law or regulation, including food safety and advertising standards.
• You are responsible for obtaining all necessary permissions for images or other material that you upload which may be subject to third-party copyright.

Data Portability

You may export your data — including menu configurations, order history and analytics — at any time through the RestoReho Manager export function. Following account closure, your data will be available for export for 30 days before permanent deletion.

The RestoReho suite — including all software code, design systems, user interfaces, algorithms, databases, brand assets, the RestoReho name, logo and trademarks — is owned exclusively by RestoReho and is protected by copyright, trademark and other applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the RestoReho suite for your restaurant's internal business purposes, subject to these Terms. This licence does not include any rights to:

• Reproduce, distribute, or create derivative works based on any RestoReho software or design.
• Use the RestoReho name, logo, or any other brand assets without our prior written consent.
• Remove, obscure, or alter any copyright, trademark, or other proprietary notices within the platform.
• Use RestoReho's intellectual property in any way that implies endorsement, partnership, or affiliation without authorisation.

We work hard to ensure RestoReho is available 24/7 and are committed to maintaining high uptime across all four applications. However, we cannot guarantee that the service will be uninterrupted, error-free, or available at all times.

• Planned maintenance: We will provide advance notice of planned maintenance windows via email and in-app notifications. We schedule maintenance during low-traffic hours where possible.
• Unplanned outages: In the event of an unexpected outage, we will communicate status updates via our support channel and work to restore service as quickly as possible.
• Third-party dependencies: The platform may rely on third-party infrastructure providers. We are not responsible for outages caused by third parties outside our reasonable control.
• Internet connectivity: A stable internet connection is required to use RestoReho. We are not responsible for service disruptions caused by your internet provider or local network conditions.

Disclaimer of Warranties

The RestoReho suite is provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Damages

To the maximum extent permitted by applicable law, RestoReho shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of revenue, profits, business, or goodwill.
• Loss of data or costs of recovering data.
• Service interruption or system failure affecting your restaurant's operations.
• Any acts or omissions of third-party service providers.

Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the greater of (a) the total fees you paid to RestoReho in the three (3) calendar months immediately preceding the claim (including setup and per-order fees), or (b) USD $100.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Termination by You

You may terminate your RestoReho account at any time through the account settings or by emailing support@restoreho.com. Your account will typically remain active through the end of the current calendar month (or as we confirm in writing), and you will receive a final invoice for any order fees owed through that date.

Termination by Us

We may suspend or terminate your account immediately and without notice if:

• You materially breach these Terms and fail to cure the breach within 14 days of written notice (or immediately for breaches that cannot be cured).
• We reasonably believe your use of the service is causing harm to other users, third parties, or the platform itself.
• You become insolvent, file for bankruptcy, or cease to operate as a going concern.
• We are required to do so by applicable law or a regulatory authority.

Effect of Termination

Upon termination, your right to access and use all RestoReho products ceases immediately (subject to any transition period described in Termination by You above). We will retain operational account and order data for 30 days following termination, during which you may request a data export. Billing, invoice, and certain other records may be retained longer where required for accounting, tax, or legal reasons, as described in our Privacy Policy. After applicable retention periods, personal data is deleted or anonymised as set out there — not necessarily all at once on day 30.

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising from or in connection with these Terms that cannot be resolved amicably shall first be submitted to good-faith mediation before either party pursues any other legal remedy.

Dispute Resolution Process

1. Direct resolution: Contact our team at support@restoreho.com. We commit to responding within 5 business days and working in good faith to resolve your concern.
2. Mediation: If direct resolution fails, either party may request mediation through a mutually agreed mediator. Costs are shared equally.
3. Legal proceedings: If mediation is unsuccessful, either party may pursue their rights through the courts. Nothing in these Terms limits your right to bring a claim to a small claims court where eligible.

We may update these Terms from time to time to reflect changes in our services, applicable law, or business practices. When we make changes, we will:

• Update the "Last updated" date at the top of this page.
• Send an email notification to the primary account email at least 14 days before any material changes take effect.
• Show an in-app alert in RestoRehoManager summarising the key changes.
• For changes that significantly affect your rights or obligations, seek your acknowledgement before the new terms take effect.

Your continued use of any RestoReho product after the effective date of updated Terms constitutes your acceptance of those changes. If you disagree with the updated Terms, you have the right to close your account before the changes take effect.

If you have any questions about these Terms of Service, wish to report a violation, or need clarification on anything written here, our team is ready to help.